At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). Joko helps millions of users earn cashback automatically, whether they shop online through affiliate links, activate coupons, or pay in-store with their linked bank card. The team's mission is to guarantee the reliability and continuous improvement of Joko's core monetization mechanics — across affiliate tracking, coupons, card-linked bank integrations, gift cards, and merchant performance. It's a technical, data-heavy, high-stakes scope that sits right at the heart of what makes Joko's product work.
As an Operations Manager, your main mission is to own one of the processes that decides whether millions of Joko users actually get the cashback they're owed. You'll report to David Le Pahun , our Offer Operations Lead. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.
Analyze data. You'll build the dashboards that tell you — and everyone else — whether your part of the system is healthy: how many transactions are being correctly tracked and rewarded, what's silently breaking down, whether user experience is suffering.
You decide how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems. A lot of this doesn't have a playbook yet — you'll be writing a good chunk of it as you go.
You'll dig into why, then fix it choosing the right solution for it: automating it with AI,



improving one of our internal tools (built on Retool) and if a human is required, you'll build the right playbook to outsource it.
Manage outsourced resources. You'll manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work is actually good — while juggling several of these issues at once and deciding what matters most.
With Product & Engineering when the fix is structural, and with the commercial team when it's really about a merchant relationship.
Experience: around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment.
Ops mindset: you think in systems — monitoring → detection → investigation → resolution → prevention. Analytical skills: you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics.
you're not afraid to defend your decisions with demanding stakeholders (including merchants and the outsourced teams you'll be directing).
Education: Top-tier engineering or business school background. Languages: fluent in written and spoken English. Mastering French is not required.
Some of the benefits listed below are available to full-time positions only)
Versátil remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget.
Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings
~ The exercise will be relevant to your role (e.g. analysis, strategy, or process design).
You may also be invited for coffee with team members to get a feel for our culture.

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📌 Business Operations Manager Remote (Barcelona)
🏢 Joko
📍 Barcelona