Our partner is looking for an Incident Operations Lead based in Spain.
As an Incident Operations Lead, you will build and lead the function responsible for managing the most critical incidents across a complex, globally distributed technology environment. You will also shape the use of AI-powered automation to reduce operational toil and make incident management faster, safer, and more consistent.
Develop and run game days, tabletop exercises, simulations, and certification programs to keep responders prepared for high-severity events.
Define and maintain trusted operational KPIs, including time to respond and time to mitigate, with clear definitions and reliable underlying data.
Establish defensible performance baselines before setting improvement targets and use severity-based analysis to drive continuous improvement.
Build incident-management processes as scalable, documented, versioned operating products that can support significant organizational growth.
5+ years of experience in production engineering, Site Reliability Engineering, technical operations, or a closely related technical discipline.
~ Proven hands-on experience commanding high-severity or major production incidents.
~ Demonstrated experience building or standing up an incident command or major-incident management function, rather than only participating in an established process.
~ Strong influence and stakeholder-management skills, with the ability to drive action from engineers and teams outside your direct reporting line.




~ Strong understanding of reliability metrics and the ability to distinguish improvements in measured performance from genuine improvements in operational outcomes.
~ Ability to communicate effectively with senior and executive stakeholders during high-impact incidents without minimizing or overstating the situation.
~ Experience using AI or agentic automation to reduce operational toil and improve incident-management workflows.
~ Excellent organizational skills and a strong focus on documentation, process quality, and continuous improvement.
~ Formal incident command, ITIL, Major Incident Management, or crisis-management training is a plus.
~ Experience running certification programs, game days, simulations, or operational drills is highly valued.
~ Familiarity with modern incident-management and on-call platforms is advantageous.
~ Experience partnering with program management or reliability teams to convert incident follow-ups into funded improvement initiatives is desirable.
~ Experience in online securities trading, capital markets, or another regulated and market-hours-sensitive environment is a plus.
~ Experience deploying an incident-management operating model across multiple regions or entities is advantageous.

One-time USD $500 home-office setup allowance for new hires.
Significant scope to influence incident management, reliability, automation, and organizational readiness.

📌 Manager - Operations Management (España)
🏢 Jobgether
📍 España