As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.TasksYour main tasks would be:- Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.- Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.- Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.- Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.- People & Training: Guiding airline and supplier staff and supporting workforce planning and training.- Communication & Reporting: Managing communication with customers, crews, authorities and partners,
and ensuring accurate operational reporting.RequirementsWhat are the formal requirements?- High school diploma or equivalent required.- Bachelor’s degree is desirable.- Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.- Previous leadership or team coordination experience is desirable.- Excellent written and spoken English and Spanish skills required.- Good knowledge of airport procedures, ground handling processes and aviation operations.- Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.- Experience working with other airlines and/or service partners is desirable.- Successful completion of training in Passenger Services and/or Aircraft Handling.- Proficiency in aviation-specific software and operational tools.- Strong project management, organizational and strategic thinking skills.- Willingness to work shifts.- Valid driver’s license required.Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.#J-18808-Ljbffr