We are looking for a proactive, customer-focused

Customer Retention Specialist to build strong customer relationships, understand customer needs, and help reduce churn. The adecuado candidate will have strong communication and problem-solving skills, with a focus on customer satisfaction, engagement, and long-term retention.

Responsibilities

- Communicate with customers to understand their needs and concerns.

- Identify customers who may be at risk of churning.

- Address customer concerns and provide appropriate solutions.

- Follow up with customers to improve engagement and satisfaction.

- Build strong and lasting customer relationships.

- Coordinate with internal teams to resolve customer issues.

- Track customer interactions, feedback, and retention activities.

- Identify opportunities to improve customer loyalty and retention.

Required Skills

- Strong communication and customer service skills.

- Excellent relationship-building abilities.

- Strong problem-solving and negotiation skills.

- Empathetic and customer-focused approach.





- Good organizational and follow-up skills.

- Comfortable using CRM and customer management tools.

- Ability to handle difficult conversations professionally.

Requirements

- Previous experience in customer retention, customer success, account management, customer service, or a similar role.

- Experience working directly with customers or clients.

- Strong communication and problem-solving skills.

- Ability to manage multiple customer interactions and priorities.

- Ability to work independently and collaborate with internal teams.

- Reliable internet connection and a suitable setup for remote work.

- English proficiency is required if working with English-speaking customers or teams.

By applying to this position, we’ll create your

Simera Professional Key (SPK)

— a unique key that helps you connect with employers, stand out, and secure the right match.

📌 Customer Retention Specialist (Madrid)
🏢 Core Code io
📍 Madrid