Madrid or Valencia| On-site Full-time | 38.5
hours/week Temporary contract with potential for permanent
employment Catalan + Spanish B2 Join a Banking Customer Service
Team Are you fluent in Catalan and have at least B2 Spanish ? Join
a professional customer service team supporting customers and
non-customers of a major company in the banking sector . You will
provide assistance with banking products, services and everyday
telephone banking operations, as well as help users navigate the
bank's website and mobile app . What you'll do Handle incoming
customer and non-customer calls. Provide clear information about
banking products, services and procedures. Resolve telephone
banking enquiries and operations according to established
guidelines. Support customers with website and mobile app
navigation . Identify customer needs and provide accurate
solutions. Follow established banking procedures and quality
standards. Schedule 38.5 hours per week Depending on the assigned
shift: Morning: 08:00–16:00 Afternoon: 15:00–22:00 Late/night: from
20:00 or 22:00 The service operates Monday to Sunday . When you
work on weekends, you receive days off during the week. Salary
€16,919.84 gross/year base salary + €129.27 gross/month language
allowance + €1.92 gross/hour for Sundays worked Salary is based on
the Spanish Contact Center collective agreement . Paid Training
Before starting the role, you will complete 25 days of paid
training : 09:00–15:00 On-site in Madrid or Valencia Training will
prepare you for the banking service, procedures and customer
interactions. What we're looking for Catalan: fluent/native level.
Spanish: B2 or above. Previous customer service or call-center
experience is an advantage. Strong communication and active
listening skills. Comfortable working with websites, mobile apps
and digital tools. Ability to follow procedures and handle customer
enquiries accurately. Availability to work 38.5 hours/week on-site
in Rivas-Vaciamadrid. Flexibility to work Monday–Sunday according
to the assigned schedule. What you get Paid training from day one.
Full-time 38.5-hour schedule . Additional monthly payment for your
Catalan language skills. Additional compensation for Sundays
worked. Professional experience in the banking sector . Opportunity
to progress from a temporary contract to a permanent position ,
depending on performance and business needs. A structured
environment with clear procedures and training. Location: Madrid or
Valencia Languages: Catalan + Spanish B2 Hours: 38.5/week Sector:
Banking / Customer Service