Overview

As an Account Manager for Spain, you will onboard and support partners, ensuring they and their clients maximize Factorial’s platform. You’ll align client needs with product, collect feedback, and coordinate improvements with internal teams. The role blends relationship management with a consultative, outcome-driven approach to unlock the Spanish market. You will work closely with partners to drive adoption and deliver a tailored experience.

Compensaciones / Ventajas

- High growth, multicultural environment
- Alan private health insurance
- Wellhub access (gyms, pools, classes)
- Cobee expense savings
- Language classes
- Breakfast in the office and organic fruit

Responsabilidades

- Onboard and train new Spanish partners via video, email, and events
- Build strong partner relationships and capture requirements through regular calls
- Provide after-sales support to retain partners’ customers
- Coordinate with internal teams to relay partner needs and product improvements




- Help partners implement Factorial for their clients and customize the setup
- Gather partner feedback to inform product enhancements
- Shape the partner and customer journey to unlock the market

Requisitos principales

- Native-level Spanish
- Fluent English
- Experience as Onboarding Specialist/Implementation owner, Consultant, or Account Manager is valuable
- Proactivity and initiative to activate partners
- Fast learner able to grasp product updates quickly
- Problem-solving mindset with ability to propose alternatives
- Growth mindset with idea generation
- Strong analytical ability to understand market specifics
- Knowledge of Human Resources is a plus

- Proactivity
- Fast learner
- Problem-solving mindset
- Video calls for onboarding and updates
- Product knowledge and updates handling
- Requirements gathering and translation into product improvements

📌 Partner Service Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona