locationsReino Unido, Blantyreposted onPublicado há 4 diastime left to applyData de término: 28 de setembro de 2026 (9 dias restantes para se candidatar)job requisition idR-30101Job Title: Senior Operations ManagerLocation: ScottishPower HQ, Glasgow (Hybrid)Salary: From £66,000 per annum, up to 20% bonus, car allowance, private family medical cover + other excellent benefitsHelp us create a better future, quickerLead the design and delivery of end-to-end collections operations, shaping strategy across payments, arrears and recovery to drive strong performance and customer outcomes. The role builds and continuously improves a robust, well-controlled operating model, using data and insight to reduce bad debt, enhance efficiency and ensure fair treatment.By streamlining payment journeys and reducing operational inefficiencies, the role also supports more sustainable, digital-first ways of working aligned to Net Zero ambitions.What you’ll be doingYou’ll take ownership of arrears and bad debt performance against agreed targets, using management information, insight and forward-looking analysis to shape collections strategy, prioritise interventions and improve outcomes for both the business and customers. You’ll lead regular performance reviews, building a clear and prioritised roadmap that drives improvements across people, processes, controls and technology, while balancing immediate delivery with longer-term goals.You’ll keep a close eye on key operational measures such as arrears flow, cure rates, payment commitments, complaints and service impacts, stepping in with recommendations or escalation where needed.You’ll work to understand and resolve the underlying causes of debt leakage, from billing challenges to payment failures and process gaps. And you’ll guide the design and effectiveness of collections communications and treatment strategies, ensuring the right balance between recovery, customer experience and regulatory expectations.You’ll also collaborate with internal teams and external partners to deliver collections activity to a high standard, setting clear expectations and supporting improvements where required. Alongside this, you’ll maintain strong controls and processes,



build capability across the team and help ensure cost-effective delivery through smart planning, partner management and ongoing optimisation.What you’ll bringYou’ll bring a strong background in collections, debt operations or broader customer operations, ideally within a regulated environment, and be comfortable using data and insight to shape decisions, improve performance and guide strategy. And you’ll have experience designing or evolving collections approaches and operating models, understanding how to balance commercial outcomes with customer needs in more complex environments.You’ll also be confident working across teams and with external partners, using your stakeholder management and influencing skills to drive progress and deliver results. And you’ll have a solid understanding of customer vulnerability, complaints handling and fair treatment expectations, applying this in a practical, balanced way. Strong problem-solving and change leadership capability will be key, helping you navigate challenges, align priorities and bring others with you on the journey. Experience within utilities or telecoms, particularly in regulated settings, would be a helpful advantage.What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.



That’s why our benefits include:36 days annual leaveHoliday Purchase – perfect your work/life balance with extra annual leaveShare SchemesPayroll Giving and Charity Matched FundingTechnology Vouchers – save more and spread the cost of your technology purchasesElectric Vehicle Schemes – to help you transition to green/clean drivingCycle to Work scheme and Public Transport Season Ticket LoansHealthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health AssessmentsLife Assurance (4x salary)Access to Savesmart financial wellbeing supportPlus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and moreWhy ScottishPowerScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a general organisation.Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected]ção de MobilidadeObserve que qualquer candidato que não seja cidadão do país da vaga estará sujeito ao cumprimento dos requisitos de imigração aplicáveis para trabalhar legalmente e iniciar suas atividades laborais naquele país. Se for necessário, a empresa apoiará o funcionário com os requisitos de imigração necessários.September-28-2026

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