OverviewSiga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.As Technical Product Manager for Global Customer Support, you drive end-to-end product support and service deliverables for Lab Insights across the Roche Information Solutions network. You lead cross-functional, international projects, shaping strategy and enabling integral collaboration to improve healthcare professionals’ access to reliable diagnostics. You act as a role model for agile leadership and work closely with support, training, and Life-Cycle teams to align with network priorities. This role offers meaningful impact by advancing products from development to market while fostering a culture of inclusion and excellence.ResponsabilidadesAct as GCS project leader for all support and service deliverables in new product development, upgrades, and updatesLead the product life cycle end-to-end from development to on-market deploymentCoordinate with Chapters to aggregate needs,
advance network priorities, and break down silosLead and empower a Product Support & Training squad under the principle "We all lead"Model Agile Leadership behaviors and foster Roche Diagnostics culture and mindsetContribute to crafting and implementing mid- to long-term strategy for GCS Roche Information SolutionsTravel internationally as needed to support global matrix operationsRequisitos principalesAdvanced degree in IT or related fieldBackground in software xhfqzwm product support, training, or diagnostics is a plusProven thought leader with deep knowledge in support/training and project management/leadershipStrong ability to explain complex technical concepts clearlyThrives in global matrix structures with excellent communication, teamwork, and intercultural skillscommunicationteamworkintercultural skillssoftware product supporttrainingproject management