Account Support ManagerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.Job Description:Be a reference for the customer and lead the delivery team and resources for assigned accountsBe responsible for cost of delivery and total customer experienceMonitor the presente service level vs. the defined and agreed SLAProactively propose improvements and changes to the customers' IT environmentProvide consultative IT Advice, collaboration, and operational best practices sharingUse proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive servicesKnow the IT environment of the customer from an end to end point of view in order to facilitate customers' business targets within the boundaries of the support contractConduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery effortsSupport the customer in problem/escalation managementIdentify upselling opportunities, support growth, profitability and account retentionWork closely with Sales and Pursuit teams supporting cross BU strategies and solutionsBe involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputsMaintain strong understanding of the customer IT environment,



vertical industry trends and relevant marketCommunicate with customer on an ongoing basis on all aspects of service supportUnderstand standard procedures of Project Management and Change ManagementIf you are...Holding a first level University Degree or equivalent combination of education and experience. 3 - 5 years experienced in related fields desired. Able to build and manage a cross cultural, cross tower and cross business team. Excellent in communicating, presenting and listening actively. Native Spanish and fluent English is required. Willing to work in MadridAccessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.What We Can Offer You:Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.Job: Services Job Level: SpecialistHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers,



in an inclusive environment where we can continue to innovate and grow together.Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way.Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.If you'd like more information about your EEO right as an applicant under the law,Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law - Supplement E-Verify (US & PR only)HPE is an E-Verify employer.E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

📌 Account Support Manager (Burgos)
🏢 Hewlett Packard Enterprise Development
📍 Burgos