Overview In this role, you will support Factorial’s DACH customers, helping them maximize value from our HR and operations platform. You’ll maintain strong customer relationships, address inquiries across ticket, phone, email and chat, and coordinate with operations on bugs. You’ll also provide product information and document interactions.

Your bilingual German-English skills and proactive mindset will drive confidence and satisfaction as you help scale customer success in a fast-growing SaaS environment. Compensaciones / Ventajas Alan as private health insurance Wellhub (gyms, pools, outdoor classes)



Cobee for expenses Language classes Breakfast in the office and organic fruit Pet Friendly Responsabilidades Maintain and nurture relationships with existing customers Resolve needs and queries via ticket/phone/email/chat Coordinate bug follow-ups with operations and clients; assist with basic troubleshooting Provide information about products/services/policies Document customer interactions Requisitos principales Bilingual level in German and English Owns responsibilities and drives activities Proactive with a willingness to contribute ideas Excellent communication and problem-solving abilities Team-oriented mindset Previous experience dealing with customers is a plus communication excellence problem-solving team player bilingual communication (German/English) basic troubleshooting * customer support best practices

📌 Customer Support Associate German Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona