Overview
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
As Team Leader - Field Service Engineers, you will oversee Field Service operations across Spain, combining people leadership with operational excellence to boost customer satisfaction and service growth. You will mentor a team responsible for installation, maintenance, troubleshooting, and repair of TOMRA’s food sorting solutions, while also driving service performance and commercial opportunities. The role blends team development with hands-on service leadership to ensure high-quality customer outcomes. You will work closely with cross-functional teams to scale services and uphold TOMRA’s safety and customer-first values.
Compensaciones / Beneficios
Premium Equipment – latest laptop, mobile phone, PPE & workwear
Up to 10% Annual Bonus
Company Car + Fuel/Charging Card
Extended Life Insurance (company-paid)
Private health insurance at discounted rate
Fully Adaptable Hybrid Work – home-based contract with balance of life and work
Responsabilidades
Lead and develop a team of Field Service Engineers across Spain
Oversee onboarding, performance management, and development plans
Manage workloads, schedules, and field coverage for efficiency and wellbeing
Build strong customer relationships and drive satisfaction and loyalty




Identify service sales opportunities, upgrades, and spare parts
Coordinate with Sales, Customer Success, and Service teams to maximize value
Support complex technical issues and escalate where needed
Contribute to process improvement and operational excellence
Lead cross-functional projects and change initiatives
Monitor KPIs and implement corrective actions
Requisitos principales
Experience as a Field Service Engineer or in a similar Service function
Previous leadership experience preferred
Bachelor’s degree in relevant engineering field or equivalent experience
Strong understanding of field service operations and service delivery
Ability to xhfqzwm motivate, coach, and develop technical teams
Strong commercial awareness and ability to identify growth opportunities
Customer-focused mindset with proven service delivery
Analytical and problem-solving skills in technical and people environments
Excellent communication and interpersonal skills
Fluent in Spanish and English
Experience with CRM, ERP, or Field Service Management systems
Willingness to travel within Spain and occasionally across Europe (up to 30–50%)
Valid driving license and passport
leadership
communication
customer focus
Field Service Operations
CRM/ERP systems
Field Service Management systems

📌 Team Leader Field Service Engineers (Valencia)
🏢 Tomra
📍 Valencia