Overview
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As Technology Support Analyst, you will maintain and improve regional digital platforms to ensure accurate, compliant service delivery across AMR and LAR. You act as the go-to expert for platform issues, uphold data quality and secure access, and partner with cross-functional teams to keep Smartsheet and SharePoint reliable. You will diagnose problems, govern workflows, and support regional teams in data operations and governance. This role offers a meaningful chance to optimize regional platforms and drive trustworthy service delivery.
Responsabilidades
Perform daily maintenance and monitoring of Smartsheet workspaces and SharePoint platforms
Triage and resolve user-reported tickets across supported processes
Serve as regional subject matter expert to assist non-technical users
Identify and escalate system bugs to senior engineering/product teams
Manage data corrections, reference data, metadata, and data audits for governance
Assist with bulk data uploads, formatting,



and initial data verification
Process user access and license requests with proper governance and security
Maintain records of access, permissions, and licenses;
conduct regular access reviews
Support regional teams in ensuring platform compliance and fit-for-purpose use
Requisitos principales
1–3 years in technical support, system administration, data analysis, or IT-adjacent operational support
Experience working with general or cross-regional teams
Experience with ticketing xhfqzwm systems (e.G., ServiceNow, Jira) is a plus
Bachelor’s degree in any discipline (Information Systems/CS/Business Analytics a strong advantage)
Bilingual proficiency in English and Spanish is highly preferred;
Portuguese is a strong asset
Analytical problem-solving
Organizational skills
Attention to detail
Microsoft 365 tools (Excel advanced, Teams, Outlook, SharePoint, MS Lists)
Smartsheet (sheets, forms, reports, dashboards)
Experience with ticketing systems (ServiceNow, Jira)

📌 Technology Support Analyst (Pamplona)
🏢 Jones Lang Lasalle
📍 Pamplona