Job Description Sales Customer Representative

Are you passionate about sales and customer relationships? Join our company, a premier research-intensive biopharmaceutical company, where you will be at the forefront of delivering innovative health solutions. As a Sales Customer Representative, you will play a crucial role in advancing the prevention and treatment of diseases in people and animals. If you are driven by the power of leading-edge science to save and improve lives, this is the perfect opportunity for you.

Responsibilities

- Close direct sales of products and/or services to meet individual/team quotas and the organization's business objectives.
- Create, monitor, and revise lead generation plans to generate a substantive sales opportunity pipeline.
- Handle inbound and/or outbound sales calls directly from/to prospective and/or existing customers, responding to customer questions and taking orders.
- Build rapport with customers by probing for needs and recommending appropriate solutions, effectively addressing their primary issues regarding the business, patients, and payer landscape.
- Achieve monthly, quarterly, and annual sales objectives by executing a moderately complex selling process that balances business and customer needs.
- Ensure the optimum customer experience and satisfaction by following established processes and procedures.
- Maximize revenues from sales of the organization's products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets.
- Locate, evaluate, and recruit potential channel partners including systems integrators, value-added resellers (VARs), distributors, dealers or retailers.
- Support partners throughout the sales process in all sales-oriented activities, including marketing, advertising, sales promotions, and training to achieve revenue targets.
- Develop and manage accounts, focusing on small to moderately-sized accounts/opportunities,



and build relationships with customers by tailoring the approach based on understanding their needs.
- Utilize established relationships and ongoing interactions to build trust and deliver value with all relevant contacts at the customer, gathering information about business challenges/needs.
- Develop and execute annual plans to achieve account objectives, pulling through account/business plans.
- Share customer issues and experiences with colleagues to provide insights on trends and improve patient outcomes.
- Use available information and selling tools to persuade customers to utilize our company's products and solutions.
- Appropriately utilize the budget and resources assigned to the territory or account team, being aware of financial elements related to own work.

Qualifications
- Proven track record in direct sales and achieving sales quotas.
- Strong lead generation and pipeline management skills.
- Excellent communication skills for handling inbound and outbound sales calls.
- Ability to build and maintain strong customer relationships.
- Experience in channel sales and managing reseller partners.
- Proficiency in identifying and recruiting potential channel partners.
- Knowledge of sales processes, marketing, advertising, and sales promotions.
- Strong organizational skills and ability to manage multiple accounts and sales activities.
- Strong leadership skills including but not limited to strategic planning, entrepreneurship, innovation, and business savviness.
- They should be a change catalyst with a proven track record in coaching and development, talent growth, and execution excellence.
- Strong commitment to diversity and inclusion,



and have the ability to influence and motivate others.
- They should have excellent emotional intelligence, decision-making skills, and a strong sense of ownership and accountability.
- Networking and partnerships should be a key strength.

Required Skills

Customer Relationships, Direct Selling, Interpersonal Relationships, Lead Generation, Outbound Sales, Product Knowledge, Quota Attainment, Sales Forecasting, Sales Metrics, Sales Process Development

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular
Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura.
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Remote Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date: 09/29/2026

Our company is a general health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness;
this is the space wherewe have codified our legacy for over a century. xhfqzwm Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

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