Overview¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.In this role you will shape AI-powered customer care across team.Blue’s brands by designing scalable service blueprints. You’ll analyse current customer journeys and processes, identify gaps, and craft future-state designs that align with operational realities and AI capabilities. You will collaborate with local brands and care teams to validate concepts and ensure practical, cross-brand solutions. This hands-on position focuses on turning complex needs into clear service designs that can be automated and improved over time. You’ll be a key contributor to a scalable, AI-enabled customer experience across Europe, with a strong emphasis on collaboration and measurable impact.ResponsabilidadesAnalyse existing customer journeys, processes and service flows across brands to identify improvement opportunitiesChallenge current processes to remove gaps, inconsistencies and unnecessary complexityDesign and document future-state journeys, service flows and processes enabling AI-powered careIdentify where processes should be redesigned,



simplified or standardised for scalabilityTranslate complex business and customer needs into practical service designs and blueprintsConsider operational implications and post-launch maintenance of new servicesCollaborate with brands and care teams to understand practice and contextFacilitate stakeholder workshops to validate service designs and build alignmentTranslate journeys into AI-enabled designs and map human versus automated interactionsSupport scalable, multi-brand adoption of the designed service approachRequisitos principales5+ years of experience in Service Design, Customer Experience, Process Design, or related fieldProven track record delivering customer-facing service or journey redesignStrong ability to analyse processes and design scalable future-state solutionsCustomer-first xhfqzwm mindset balancing user needs with business and operational needsStrong process thinking with ability to map complex flows and create blueprintsExcellent stakeholder management, communication and facilitation skillsComfort with ambiguity and turning complex information into actionable designsWillingness to travel 20–50% across Europe and have easy access to an international airportcustomer-centric mindsetstakeholder managementfacilitation and collaborationAI-enabled service designprocess mapping and service blueprintingstakeholder workshop facilitation

📌 Senior Service Designer: Ai-Powered Customer Care & Ops (Les)
🏢 Global enterprise software organisation
📍 Les