This is an opportunity with a temporary (6-month) contract

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. At Intact Insurance, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

We currently have an opportunity for an Operations Assistant to join our

Operations

team based in our

Madrid

office. Reporting into the Servicing Hub Team Leader the Operations Team Leader, the Jobholder will carry out routine operational and technical duties within the Operations department for the European business area and/or the FoS programmes for the EEA Hub UK. The work will be focused on processing policies, supporting the customer service delivery and being compliant to the general network service level agreements. The role is desk based and involves working as part of a team owning policy maintenance, processing, and recording of quality business data. Some of the Operations Assistant responsibilities include but are not limited to: Following receipt of instructions, to accurately process data onto the various systems in a timely manner to meet service standards and operational KPIs. Processing commercial/specialty programmes within the Servicing Operations team. Check instructions/risk information data and raise queries promptly where required. Process the bookings of premiums, pools, local and foreign taxes, and reinsurance as necessary onto the relevant operational systems. Carry out processing of taxes for FoS programmes onto the relevant systems. Comply with the required standards of best practice, operating effectiveness,



and efficiency and all legal, regulatory and policy requirements. Contribute as a subject matter expert to the development of Intact Insurance EU Business including participation in project/s and/or continuous improvement as required. Undertake any other administration and product processing activities as necessary to maximize operational effectiveness. Fluent English as well as Spanish. Proficient with Microsoft O365 applications. We live our Values:

We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Manage your Time:

What you accomplish matters more than hours in the office. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can: As part of Intact Financial Corporation (IFC) – Canada’s largest Property & Casualty insurer, with nearly CAD$24 billion in annual direct premiums and a global team of 31,000 employees – we bring global strength, deep expertise, and a strong focus on customers.

Intact Insurance Europe is part of IFC’s General Specialty Lines business (GSL) which represents 3,500 professionals dedicated to more than 20 niche segments. GSL operates across North America, the UK, and Europe,



and benefits from a strong international network covering over 150 territories – with clear profitable growth ambitions to reach $10 billion in operating DPW by 2030, performing at a sub-90 operating combined ratio.

We’re specialists who go the extra mile, offering expert solutions, treating claims as a promise, and helping businesses manage risk and move forward.

4 out of 5 brokers recognize us as a trusted partner, valuing our specialized expertise, simplified multinational programs, local market knowledge, and reliable claims handling.

is committed to ensuring that your privacy is protected, as the data controller, we take the necessary measures to ensure the security and confidentiality of the personal information it holds or processes in compliance with the General Data Protection Regulation (EU) of 27 April 2016 ("GDPR") and the Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y garantía de los derechos digitales. The data you provide will be processed as part of our candidate selection process. The legal basis for this processing is our legitimate interest in considering your application. We may kept your data for the duration of the employment contract in the event of recruitment. Once your employment has ceased, your personal data will be only retained for as long as is necessary to satisfy any legal, accounting or reporting obligations. Intact Group companies and third-party partners may be recipients of your personal data when required. We will take all reasonable steps to ensure that your personal information is treated securely and in compliance with data protection regulations. In accordance with data protection laws, you have the right to access and obtain a copy of the data concerning you, object to the processing, have it rectified or deleted. All you have to do is write to the Intact Insurance (Europe) Data Protection Officer to the following address Intact Insurance (Europe) S.A.

📌 Operations Assistant (6 Months contract) (Madrid)
🏢 Intact Insurance Europe
📍 Madrid