Overview

In this role you help hotels maximize revenue by guiding them to adopt SiteMinder’s open hotel commerce platform. You build quick rapport with customers, develop product expertise, and tailor optimisations to their needs. You’ll work toward revenue expansion and adoption KPIs while managing your pipeline to SLAs. You’ll be part of a fast-paced Customer Success team in Barcelona, supporting a diverse, global customer base. This position offers hands-on impact in a leading SAAS company that powers hospitality bookings worldwide.

Compensaciones / Incentivos

- Mental health and well-being initiatives
- Generous parental leave policy
- Paid personal days and volunteering leave
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG)
- Investment in personal growth and training

Responsabilidades

- Be a trusted advisor to customers to help them achieve goals and maximize revenue.
- Develop rapid rapport with customers by phone and guide product adoption.




- Demonstrate how to optimise SiteMinder products based on customer needs.
- Meet KPIs related to revenue expansion and customer adoption scores.
- Manage your pipeline and performance in line with SLAs and KPIs.

Requisitos principales

- Fluency in French and English; ability to connect with customers in English and German
- Experience in a customer-facing role, preferably in hotel industry or SAAS, with focus on customer success, sales, and revenue expansion
- Strong communication skills, written and verbal
- Thrives in a fast-paced, results-oriented environment
- Based in Barcelona

- Excellent communication and relationship-building
- Results-oriented and proactive problem-solving
- adaptability and comfort with diverse customer bases
- SAAS understanding
- customer success and revenue expansion
- pipeline and KPI tracking

📌 Customer Success Specialist (French) (Barcelona)
🏢 Siteminder
📍 Barcelona