Service Quality & Operations Intern - Location: Spain, Madrid 100% on site Key Responsibilities 1. Service Quality & KPI - Monitor KPIs, maintain trackers and prepare reports. - Identify abnormal data and support follow-up actions. 2. Data & Operations Support - Collect and organize operational data. - Support basic data analysis and maintain databases. 3. Work Order & Quality Management - Review work-order data and support process compliance. - Follow up on abnormal cases and monthly audits. 4. Spare Parts Operations - Monitor inventory and spare parts availability. - Support KPI reporting and issue follow-up. 5. Daily Service Support - Check service information and support content updates. - Assist with cost/invoice checking and daily operational tasks. Requirements - Able to sign an internship agreement (convenio) with a university. - Native or professional proficiency in Chinese (Mandarin) and fluent in Spanish for daily operational communication; English is a plus. - Strong data sensitivity and attention to detail. - Comfortable working with Excel and basic data analysis (e.g., Pivot Tables, VLOOKUP). - Able to identify abnormal data and translate findings into clear actions or follow-ups. - Strong organizational and follow-up skills, with the ability to manage multiple tasks independently. - Good communication skills and ability to work with internal teams and external service partners.



服务运营实习生 工作地点: 西班牙马德里,100% 现场办公 主要工作职责 1. 服务质量与 KPI - 监控服务质量相关 KPI,维护数据跟踪表并准备相关报告。 - 识别异常数据,并协助跟进改善措施。 2. 数据与运营支持 - 收集、整理运营相关数据。 - 协助进行基础数据分析,维护相关数据库。 3. 工单与质量管理 - 检查服务工单数据,协助确保数据准确性及流程合规。 - 跟进异常工单及月度审核工作。 4. 备件运营 - 监控备件库存及供应情况。 - 协助 KPI 报告及相关问题跟进。 5. 日常服务运营支持 - 定期检查服务相关信息,并协助更新内容。 - 协助进行服务成本及发票数据核对,并支持日常运营工作。 任职要求 - 可以与大学签署实习协议(convenio)。 - 中文(普通话)母语或具备专业工作水平;能够使用西班牙语进行日常工作沟通;英语能力为加分项。 - 对数据敏感,注重细节。 - 熟练使用 Excel,具备基础数据分析能力(如数据透视表、VLOOKUP 等)。 - 能够识别异常数据,并将分析结果转化为明确的行动或跟进事项。 - 具备良好的组织协调及跟进能力,能够同时处理多项任务。 - 具备良好的沟通能力,能够与内部团队及外部服务合作伙伴进行有效沟通。

📌 服务运营实习生 (Madrid)
🏢 OPPO
📍 Madrid