We're Hiring: Retention Manager | iGaming / Fintech

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We're looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.
If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we'd like to hear from you.
What you'll do:
Manage and develop relationships with existing merchants
Monitor merchant activity, transaction volumes, revenue, and payment performance
Identify churn risks and build retention plans for at-risk accounts
Reactivate inactive or declining merchants
Identify upsell and cross-sell opportunities
Help merchants increase volumes and expand their use of our payment solutions
Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations
Handle merchant escalations and drive issues through to resolution
Track portfolio performance and report on retention, churn, reactivation, and growth
What we're looking for:
2+ years in Retention, Account Management, Customer Success, Sales, or Business Development
Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries




Strong commercial mindset and confidence working with numbers
Good understanding of transaction volumes, conversion/approval rates, and payment performance
Strong negotiation and relationship management skills
Proactive approach: you don't wait for a merchant to tell you they're leaving
Professional English
Strong Excel / Google Sheets and CRM skills
Your key KPIs will include:
Merchant retention
Revenue retention
Churn reduction
TPV/turnover growth
Reactivation
Upsell & cross-sell
Portfolio revenue growth
We're looking for someone who can combine strong merchant relationships with data and commercial thinking.
You'll have real ownership of your portfolio and a clear goal: xghoner keep valuable merchants active, growing, and engaged with us.
What we offer:
100% remote work
Competitive salary + performance-based bonuses tied to clear and measurable results
A strong international team with solid expertise in fintech, payments, and iGaming
Direct communication and quick decision-making without unnecessary bureaucracy
Real ownership of your merchant portfolio and the freedom to influence results
Opportunity to work with international merchants, markets, and payment solutions
Professional growth in a fast-moving fintech environment
A role where your impact on retention, revenue, and portfolio growth is visible and recognized

📌 Retention Manager (iGaming) (Foz)
🏢 BigIdea FinTech Group
📍 Foz