Overview
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In this role, you guide organizational transformation within Zurich’s Technology Delivery Center by identifying needs, shaping practical solutions, and leading small initiatives from idea to delivery. You’ll work across discovery, experimentation, and implementation to improve internal processes and drive measurable value. You’ll collaborate with diverse teams, apply AI-enabled tools in a Microsoft 365 context, and help stakeholders adopt meaningful changes. This is an opportunity to influence how we work at scale in a global, tech-driven insurer.
Compensaciones / Beneficios
Flexible working model
Option to work abroad up to 25 days yearly
Home office setup allowance
English, German, Spanish language trainings
Health insurance
Stock options and mortgage benefits
Responsabilidades
Identify and clarify business needs via stakeholders, observations, workshops, and lightweight discovery
Shape clear requirements, opportunity statements, processes, and success metrics from ambiguous problems
Support design, testing, and refinement of solutions through structured experimentation
Lead smaller projects or workstreams from inception to delivery, with planning, coordination, and risk management
Drive internal process improvements to reduce friction and increase effectiveness
Utilize Claude Code and Microsoft Copilot for lightweight development and automation within Microsoft 365
Develop and maintain lightweight tools/automations across Excel, Word, Outlook, Teams, SharePoint, Power Automate,



and Power Apps
Define and monitor KPIs and adoption measures to assess value delivery
Support change adoption through communication, guidance, training, and stakeholder engagement
Work within Zurich standards, ensuring governance, security, privacy, and compliance
Collaborate with experts across technology domains
Enhance skills through real-world experience
Contribute to a team that values input and creativity
Requisitos principales
Experience combining business analysis, transformation support, process improvement, project coordination, or delivery management
Ability to move between discovery, analysis, experimentation, implementation, and follow-through
Strong stakeholder management, facilitation, and communication across functions and levels
Practical experience in defining requirements, documenting processes, and xqbhyrx supporting solution design
Confidence in leading smaller projects or workstreams with scope, timelines, dependencies, and risk tracking
Working knowledge of Microsoft 365 tools (collaboration, documentation, workflow, productivity)
Hands-on interest in or experience with AI-assisted tools (Claude Code, Microsoft Copilot) for lightweight development or automation
Analytical mindset with data-driven decision making and outcome evaluation
Practical, improvement-oriented approach focused on usability and business value
Experience in insurance, financial services, or a regulated environment is helpful but not essential
Stakeholder management
Facilitation
Communication
Claude Code
Microsoft Copilot
Microsoft 365 tools (Teams, SharePoint, Power Automate, Power Apps)

📌 Organizational Transformation Specialist (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona