Experteer Overview
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In this role you will optimize cloud marketplace operations across 21+ European countries, driving process improvements, and enabling country teams and partners. You will partner with sales, IT, vendors, and stakeholders to deliver scalable, high-quality cloud solutions and improve platform adoption. You’ll work on optimizing workflows, managing support channels, and providing data-driven insights to elevate service quality. This is a hands-on, cross-functional role that supports TD SYNNEX’s cloud marketplace mission across Europe.
Compensaciones / Beneficios
• Manage support queues and ensure timely ticket resolution via Freshdesk
• Serve as primary contact for country teams, partners, and stakeholders
• Analyze and improve operational processes to boost efficiency and service quality
• Identify process gaps and implement continuous improvement initiatives
• Support vendor-related operational activities and platform management
• Provide operational insights and recommendations based on data analysis
• Collaborate with IT and platform teams to optimize business operations




• Drive user adoption and share best practices across cloud and digital platforms
Responsabilidades
• Strong analytical, problem-solving, and organizational skills
• Experience in process improvement, operations, or business analysis
• Excellent stakeholder management and communication skills
• Knowledge of Cloud, SaaS, eCommerce, or IT services environments
• Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation
• Experience with SAP and Microsoft Office is a plus
• Understanding of IT distribution, vendor ecosystems, or channel xqbhyrx business is an advantage
• Interest in Cybersecurity technologies and cloud security concepts
• Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued
• Fluent English; additional European languages are a plus
Requisitos principales
• Hybrid Work Model
• Life Insurance
• Private Health Insurance
• Versátil Benefits Program
• Continuous Learning (LinkedIn Learning)
• Career Development Opportunities

📌 Cloud Marketplace and Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona