Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.
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The Global Sustainability Customer Specialist to strengthen its ability to respond to the growing number of sustainability requirements coming from customers, healthcare providers, distributors and public procurement organizations.
The role will sit within the wider sustainability function and will act as a key link between Sustainability, Commercial, Marketing, Product, Supply Chain and Regulatory teams.
The successful candidate will be responsible for translating complex sustainability data, product information and regulatory developments into clear, credible and commercially relevant customer-facing content. This will include supporting tenders and customer questionnaires, developing sustainability sales materials, responding to procurement requirements and helping internal teams communicate the organisation's sustainability credentials effectively.
This is an excellent opportunity for someone who combines a strong understanding of product sustainability and stewardship with excellent communication skills and a genuine commercial/customer focus.
Customer & Commercial Sustainability
Support regional and global commercial teams with sustainability-related tenders, customer questionnaires, procurement requests, audits and supplier assessments.
Establish and improve processes for managing sustainability information requests across the organisation.
Develop and maintain standardised responses, FAQs, templates and supporting evidence for recurring customer requirements.
Work with commercial stakeholders across multiple international markets to understand and respond to evolving customer sustainability expectations.
Help sales teams confidently communicate sustainability-related product and company information to customers.
Sustainability Data & Market Intelligence
Build and maintain datasets, metrics and supporting evidence required for customer-facing sustainability responses.
Gather,



validate and organise sustainability information from relevant internal functions.
Analyse customer requirements and identify recurring sustainability themes, data gaps and emerging expectations.
Conduct market, competitor and benchmarking analysis covering sustainability strategies, certifications, ratings and customer requirements.
Turn technical sustainability data into clear insights that can be understood by commercial and non-technical audiences.
Product Sustainability & Stewardship
Act as a sustainability subject matter expert for topics relating to products, packaging, procurement and customer requirements.
Partner with Product Management, R&D;, Packaging, Quality and Regulatory teams to incorporate sustainability considerations into product development and lifecycle decisions.
Assess the potential need for LCAs, product carbon footprints, sustainability certifications, environmental claims or independent assessments.
Support teams in identifying sustainability-related data gaps and determining what evidence is required to substantiate customer-facing claims.
Provide guidance on sustainability trade-offs and help develop appropriate positioning for both new and existing products.
Sustainability Communications & Sales Enablement
Develop high-quality presentations, customer materials, factsheets, infographics, FAQs and sales enablement tools.
Support the creation of sustainability value propositions that clearly demonstrate customer and business relevance.
Work with Marketing and Communications to ensure sustainability messaging is consistent, accurate and credible.
Help translate corporate sustainability achievements and initiatives into meaningful customer-facing communications.
Support executive-level presentations and communications where required.
Monitor developments in healthcare sustainability, sustainable procurement, customer expectations and competitor activity.
Identify emerging trends that could influence customer requirements or commercial opportunities.




Contribute to the development of internal sustainability knowledge repositories and response processes.
Build strong relationships across Commercial, Marketing, Product Management, Supply Chain, Procurement, R&D;, Quality, Regulatory and Corporate Sustainability.
Work with external sustainability technology providers and other relevant partners where required.
Bachelor's degree in Sustainability, Environmental Science, Engineering, Business, Marketing, Communications or a related discipline.
Significant professional experience in sustainability, ESG, product sustainability, product stewardship, sustainability consulting, commercial excellence, marketing or a related field.
Proven experience supporting customer sustainability requests, procurement processes, tenders, supplier questionnaires or similar commercial requirements.
Experience producing high-quality customer-facing presentations, communications and supporting materials.
Ability to simplify complex technical, regulatory and sustainability information for non-specialist audiences.
Medical devices
Additional experience in healthcare procurement, sustainable procurement or customer sustainability programmes would be particularly valuable.
Sustainable packaging
Sustainability ratings and assessments, including EcoVadis, CDP or SBTi
Medical device / IVD regulatory environments
Strong knowledge of sustainability, ESG and product stewardship, ideally within a healthcare or regulated product environment.
Excellent ability to convert technical sustainability information into clear, compelling and commercially relevant messaging.
Strong analytical skills, with the ability to interpret sustainability data and identify meaningful insights.
Commercially minded and customer-focused, with a pragmatic approach to solving complex sustainability questions.
This position offers the opportunity to play a key role in shaping general product sustainability and customer engagement strategy within a leading international medical device organization.
You will work across sustainability, commercial, product, regulatory and supply chain functions, helping to translate sustainability initiatives into clear, credible and commercially relevant solutions for customers across global healthcare markets. xqbhyrx The role provides the opportunity to influence how sustainability is embedded across products and communicated to some of the world's leading healthcare organizations and procurement partners.

📌 Global Sustainability Customer Specialist (Barcelona)
🏢 Werfen
📍 Barcelona