Experteer Overview
Aunque la experiencia profesional y las cualificaciones son principal para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
In this pivotal role, you will own central supply KPIs and oversee cross-market execution of supply programs. You’ll bridge local market needs with global designs to deliver world-class driver experiences while scaling best practices. You’ll translate strategies into regional plans, drive continuous improvements, and optimize recruitment, retention, and engagement of drivers. This position offers a measurable impact on Europe-wide mobility operations and partner ecosystems, with a strong emphasis on data-driven decision making and cross-functional collaboration.
Compensaciones / Beneficios
• Own supply KPIs (Active/New drivers, Retention, NPS, supply volume)
• Serve as interface between central and local teams, channeling market feedback to influence global program design
• Translate global strategies into regional plans with defined ownership, timelines, and governance
• Analyze driver retention and drive improvements across teams
• Support markets with engagement and acquisition initiatives to meet supply targets




• Develop and optimize driver communications strategies across channels with local and central teams
• Improve driver training based on needs and trends in collaboration with Marketing, QoS, and Product
• Identify product experience improvements for new drivers and provide prioritized, data-backed recommendations to product teams
• Design, test, and scale proactive onboarding and support initiatives for new drivers across journey stages
Responsabilidades
• 6 years of experience in operations, strategy, or business operations, preferably in marketplace or mobility, xqbhyrx with leadership experience
• Proven track record scaling operations across multiple markets or European contexts
• Experience in process design, optimization, and cross-functional project management
• Strong data analysis background and use of metrics to drive decisions
• Fluent in English; additional European languages are a plus
Requisitos principales
• Flexible working arrangements
• LinkedIn Learning
• Sabbatical u0026 special leave policies
• Mobility Credit
• Health Insurance
• Employee assistance program

📌 Central Operations Lead (Barcelona)
🏢 Freenow
📍 Barcelona