Key Responsibilities

- Provide on-site support for desktops, laptops, printers, network devices, and other IT equipment.

- Install, configure, and maintain hardware and software systems.

- Troubleshoot and resolve technical issues related to infrastructure, connectivity, and user access.

- Perform routine checks, patching, and updates on servers and network components.

- Support LAN/WAN infrastructure, including switches, routers, and wireless access points.

- Coordinate with vendors for hardware repairs and replacements.

- Assist in onboarding/offboarding activities including device provisioning and access setup.

- Maintain accurate documentation of assets, incidents, and service requests.

- Ensure compliance with IT policies, security standards, and data protection protocols.

- Participate in infrastructure upgrade projects and site rollouts.





- Escalate unresolved issues to higher-level support or specialized teams.

Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or related field.

- 3–5 years of experience in IT infrastructure or field support roles.

- Strong knowledge of Windows OS, Active Directory, networking fundamentals, and endpoint security.

- Experience with ticketing systems (e.g., ServiceNow) and remote support tools.

- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals are a plus.

- Excellent problem-solving, communication, and customer service skills.

- Ability to travel between sites and work independently.

📌 Information Technology Support Engineer (Logroño)
🏢 VBeyond
📍 Logroño