Deel is a leading all-in-one payroll and HR platform for integral teams, empowering businesses to scale across borders. The role focuses on owning end-to-end client escalations, defining success criteria, and driving cross-functional collaboration to resolve complex issues within Workbench and Jira. You will monitor SLA adherence, identify risks, and perform Root Cause Analyses to turn incidents into preventative improvements.
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📌 Global Continuity & Escalations Lead (Madrid)
🏢 Deel
📍 Madrid