YOUR MAIN RESPONSIBILITIES

- Provide technical support for hardware, software, business applications, and communication systems.

- Administer and support Windows 11, Microsoft 365, Active Directory, and mobile devices.

- Troubleshoot infrastructure, networking, and connectivity issues.

- Coordinate with international IT teams and external vendors to resolve incidents and implement changes.

- Support IT security initiatives, including endpoint protection, device management, and security compliance.

- Maintain technical documentation and contribute to infrastructure projects.

- Identify recurring issues, automate repetitive tasks, and drive continuous improvement.

WHAT'S IMPORTANT TO US

- Minimum 3 years of experience in IT support, infrastructure, systems administration, or a similar role.

- Hands-on experience with Microsoft 365, Active Directory, Windows 11, and Windows Server environments.

- Excellent knowledge of Microsoft technologies and Office 365 solutions, which will be a key part of daily support activities.





- Strong knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, ports, protocols, and firewall rules, with the ability to troubleshoot communications between systems.

- Experience supporting corporate applications, business systems, and ERP platforms.

- Experience with mobile device management (MDM) and corporate device support.

- Basic PowerShell skills for administration, troubleshooting, and automation.

- Strong analytical mindset with a focus on root cause analysis and problem solving.

- Ability to work independently, effectively prioritize tasks, and manage multiple activities in a dynamic environment.

- Fluent Spanish and English (minimum B2 level), with confidence communicating in international and cross-functional environments.

- A continuous improvement mindset and a passion for finding smarter, more sustainable solutions.

📌 IT INFRASTRUCTURE AND SUPPORT SPECIALIST (Madrid)
🏢 Adamed Pharma
📍 Madrid