We’re Hiring: Retention Manager | iGaming / Fintech We’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you. What you’ll do: - Manage and develop relationships with existing merchants - Monitor merchant activity, transaction volumes, revenue, and payment performance - Identify churn risks and build retention plans for at-risk accounts - Reactivate inactive or declining merchants - Identify upsell and cross-sell opportunities - Help merchants increase volumes and expand their use of our payment solutions - Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations - Handle merchant escalations and drive issues through to resolution - Track portfolio performance and report on retention, churn, reactivation, and growth What we’re looking for: - 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development - Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries - Strong commercial mindset and confidence working with numbers - Good understanding of transaction volumes,



conversion/approval rates, and payment performance - Strong negotiation and relationship management skills - Proactive approach: you don’t wait for a merchant to tell you they’re leaving - Professional English - Strong Excel / Google Sheets and CRM skills Your key KPIs will include: Merchant retention - Revenue retention - Churn reduction - TPV/turnover growth - Reactivation - Upsell & cross-sell - Portfolio revenue growth We’re looking for someone who can combine strong merchant relationships with data and commercial thinking . You’ll have real ownership of your portfolio and a clear goal: keep valuable merchants active, growing, and engaged with us. What we offer: - 100% remote work - Competitive salary + performance-based bonuses tied to clear and measurable results - A strong international team with solid expertise in fintech, payments, and iGaming - Direct communication and quick decision-making without unnecessary bureaucracy - Real ownership of your merchant portfolio and the freedom to influence results - Opportunity to work with international merchants, markets, and payment solutions - Professional growth in a fast-moving fintech environment - A role where your impact on retention, revenue, and portfolio growth is visible and recognized

📌 Retention Manager (Igaming) - Remote (Gijón)
🏢 BigIdea FinTech Group
📍 Gijón