Responsibilities / Tasks For our offices Granollers we are currently looking for an Order Management Specialist to manage national accounts.

The Main Responsibilities Are

- Customer service: Answer phone calls and manage requests made by customers, distributing the call to other colleagues if necessary / departments. Receive customer requests via email and take care of its management.

- Eventually distributes requests from the common customer service Inbox to other colleagues in the department.

- Quotation Management: Receives requests and manages quotations. Follows up the acceptance of the offers whenever possible and in any case at the request of his superior.

- Order Management: Manage customer’s purchase orders.

Create

Sales orders, purchase goods to central warehouse and follow-up delivery.

- Order delivery tracking, in coordination with Supply Chain & Logistics

- Administrative management of service requests: Receives service requests and registers them in the system assigning initial date and service technician based on availability and area geographic (supported by Coordinator).

- Invoicing of services: proforma and final, after verifying that the documentation and data are correct. Tracking and receipt of orders for billing. Arise credit notes in compliance with the general approval guidelines.

- Management of maintenance contracts: registration of the relevant information of the contracts in the system, control of intervention dates, modifications in the list of materials during the term of the contract, billing.





- Management of incidents that arise during each phase of the “order to cash” process until resolution

- Travel management of the technicians and the rest of the colleagues

Your Profile / Qualifications

- Studies in Administration & Finance

- Minimum 3 years of experience in the Back-office department (Order Manager role)

- Training, knowledge, and experience in administration

- Valuable to get experience as part of project management team

- Sensitive leadership personality experienced in leading high performance production organizations

- Spanish (Native)

- English (Advanced); Portuguese would be an asset.

- High performance and result orientation

- Outstanding communication skills

- Convincing personality successfully pushing for results despite facing resistance

- Ability to communicate to with all levels within the organization

We Offer

- Attractive compensation package aligned with experience and responsibilities.

- Private health insurance plan

- Employee Assistance Program

- Versátil working hours and a hybrid working model (up to two days per week remote).

- 23 days of vacation per year.

- Great work environment as part of a collaborative team

- Continuous internal training and career development opportunities, both nationally and internationally.

- The opportunity to join a company recognized as a Top Employer 2026.

Did we spark your interest?

Then please click apply above to access our guided application process.

📌 Order Management Specialist (Granollers)
🏢 Gea Group
📍 Granollers