Overview In this role, you help customers unlock value from Unit4 Financials by translating product capabilities into measurable outcomes. You will partner with Customer Success Managers to drive adoption, optimisation, and value realisation across finance processes. You'll work with cross-functional teams to reduce customisation, promote standard functionality, and guide customers through scalable ways of working.

This is a customer-facing, impact-focused role at a high-growth, people-centric cloud ERP company.

Compensaciones / Incentivos

- remote working opportunities
- flexible leave / paid time off
- global wellbeing days
- growth opportunities
- supportive culture
- autonomy and trust

Responsabilidades
- Shape and evolve customer Success Plans by linking business objectives to product adoption and value
- Identify adoption gaps and optimisation opportunities across Financials, Procurement, Reporting, Budgeting, and related processes
- Help customers improve financial efficiency, reporting accuracy, governance, compliance, and decision-making through Unit4 Financials
- Promote scalable, standard functionality and encourage adoption of new capabilities
- Analyze usage and processes to identify opportunities for value realisation and operational improvement
- Support Value Enhancement Services (VES) by triaging needs and aligning with outcome-based packages or initiatives
- Collaborate with Consulting, Support, Product Management, and Customer Excellence to remove blockers and accelerate outcomes




- Advocate for customer needs to Product, Engineering, and Customer Experience teams for continuous improvement
- Act as a trusted adviser on financial process optimisation, reporting best practices, and digital transformation initiatives

Requisitos principales
- Minimum of 4 years' experience in ERP consulting, ERP support, Customer Success, or solution delivery with focus on financial management solutions
- Experience with Unit4 Financials (U4F) is a must
- Strong understanding of core finance processes (GL, AP, AR, Fixed Assets, Budgeting/Forecasting, Financial Reporting, period-end/year-end)
- Ability to translate product capabilities into measurable business value and guide customers to strategic outcomes
- Confidence engaging with customers on adoption, optimisation, and value realisation
- Strong analytical skills with data interpretation and practical improvement recommendations
- Experience with financial reporting, analytics, dashboards, data structures, and reporting tools
- Ability to turn ambiguous needs into clear recommendations and action plans
- Strong stakeholder management and cross-functional communication skills
- Proactive, consultative mindset focused on customer value and continuous improvement
- Experience in Higher Education, Public Sector, Professional Services, or related industries is advantageous
- customer-centric mindset
- strong communication
- stakeholder management
- Unit4 Financials (U4F)
- financial reporting
- analytics and dashboards

📌 Product Success PartnerF Coda - granada
🏢 UNIT4 Group
📍 Granada