Overview

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In this role, you drive the global conversational AI transformation for Santander’s chat experiences. You will lead end-to-end projects that align with the AI strategy, coordinating with local CDAIOs, technology teams, and business units to deliver measurable value. You will shape the architecture, roadmap, and rollout of AI chat capabilities across channels, and evaluate new features with partners like OpenAI or Anthropic.

This is a chance to scale intelligent customer engagement and accelerate a customer-centric, AI-first transformation.

Compensaciones / Beneficios

Hybrid work model

Flexible hours

Wellness programs

Family-friendly benefits

Competitive salary

Performance-based incentives

Responsabilidades

Lead the global AI transformation program for chat products, aligning roadmap with AI strategy

Translate business needs into scalable, compliant AI use cases

Collaborate with product and platform teams to integrate AI chat into channels

Define activities, dependencies and stakeholders for end-to-end delivery





Understand integral chat product architecture and align with product roadmaps

Identify value-added features from business needs and feasibility

Pilot new features and technologies with partners such as OpenAI or Anthropic

Coordinate cross-functional adoption with business, legal, technology, and program teams

Communicate clearly to diverse audiences and manage complex stakeholder ecosystems

Translate technical innovations into business impact

Requisitos principales

10+ years in technology or engineering roles with at least 5 years leading transformation with DATA/AI

Proven track record leading projects/teams in complex environments

Strong xugodme expertise in DATA/AI technologies and solutions

Hands-on experience with cloud environments, APIs, and CI/CD pipelines

Demonstrated leadership in agile, multi-disciplinary teams

Fluent in English and Spanish

Excellent communication to non-technical audiences

Strategic, analytical mindset with hands-on execution

Pragmatic focus on goals and prioritization

Data & AI solutions knowledge, including integration architectures and data flows

Experience with AI chat products and platform architectures

Cloud environments, APIs, CI/CD pipelines

📌 Project Product Owner - Global AI Transformation (Boadilla del Monte)
🏢 Jobrapido
📍 Boadilla del Monte