Experteer Overview In this role you will optimize cloud marketplace operations across 21+ European countries, driving process improvements, and enabling country teams and partners. You will partner with sales, IT, vendors, and stakeholders to deliver scalable, high-quality cloud solutions and improve platform adoption. You’ll work on optimizing workflows, managing support channels, and providing data-driven insights to elevate service quality. This is a hands-on, cross-functional role that supports TD SYNNEX’s cloud marketplace mission across Europe.Compensaciones / Ventajas - Manage support queues and ensure timely ticket resolution via Freshdesk - Serve as primary contact for country teams, partners, and stakeholders - Analyze and improve operational processes to boost efficiency and service quality - Identify process gaps and implement continuous improvement initiatives - Support vendor-related operational activities and platform management - Provide operational insights and recommendations based on data analysis - Collaborate with IT and platform teams to optimize business operations - Drive user adoption and share best practices across cloud and digital platformsResponsabilidades - Strong analytical, problem-solving, and organizational skills - Experience in process improvement, operations, or business analysis - Excellent stakeholder management and communication skills - Knowledge of Cloud, SaaS, eCommerce, or IT services environments - Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation - Experience with SAP and Microsoft Office is a plus - Understanding of IT distribution, vendor ecosystems, or channel business is an advantage - Interest in Cybersecurity technologies and cloud security concepts - Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued - Fluent English; additional European languages are a plusRequisitos principales - Hybrid Work Model - Life Insurance - Private Health Insurance - Flexible Benefits Program - Continuous Learning (LinkedIn Learning) - Career Development Opportunities

📌 Cloud Marketplace And Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona