Overview

As Technical Product Manager for Global Customer Support, you drive end-to-end product support and service deliverables for Lab Insights across the Roche Information Solutions network. You lead cross-functional, international projects, shaping strategy and enabling global collaboration to improve healthcare professionals’ access to reliable diagnostics. You act as a role model for agile leadership and work closely with support, training, and Life-Cycle teams to align with network priorities. This role offers meaningful impact by advancing products from development to market while fostering a culture of inclusion and excellence.

Responsabilidades

- Act as GCS project leader for all support and service deliverables in new product development, upgrades, and updates
- Lead the product life cycle end-to-end from development to on-market deployment
- Coordinate with Chapters to aggregate needs, advance network priorities, and break down silos




- Lead and empower a Product Support & Training squad under the principle "We all lead"
- Model Agile Leadership behaviors and foster Roche Diagnostics culture and mindset
- Contribute to crafting and implementing mid- to long-term strategy for GCS Roche Information Solutions
- Travel internationally as needed to support global matrix operations

Requisitos principales

- Advanced degree in IT or related field
- Background in software product support, training, or diagnostics is a plus
- Proven thought leader with deep knowledge in support/training and project management/leadership
- Strong ability to explain complex technical concepts clearly
- Thrives in general matrix structures with excellent communication, teamwork, and intercultural skills

- communication
- teamwork
- intercultural skills
- software product support
- training
- project management

📌 Technical Product Manager - Roche (San Cugat del Vallés)
🏢 Roche
📍 San Cugat del Vallés