Residence Manager | HospitalityWe are looking for an experienced and service-oriented Residence Manager to oversee the day-to-day operations of the establishment, ensuring an exceptional experience for residents and guests while maintaining the highest standards of service and operational excellence.Key Responsibilities:Oversee the daily operations and overall management of the establishment.Ensure a consistently high level of personalised and discreet service.Coordinate housekeeping, maintenance, security, catering, and other household services.Manage and coordinate external suppliers, contractors, and service providers.Supervise, support, and motivate the team.Coordinate staff schedules, daily tasks, and operational requirements.Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality.Manage residents’ and guests’ requests, enquiries, and complaints in a professional and timely manner.Coordinate arrivals, departures, events, special occasions, and personalised requests.Assist with travel arrangements, transportation, reservations, and other lifestyle requirements when needed.Monitor household inventory, purchasing, and supplies.Manage budgets, expenses, invoices,



and operational costs where required.Ensure compliance with health and safety standards and household procedures.Maintain strict confidentiality and discretion regarding residents, guests, and the household.Anticipate residents’ needs and proactively identify opportunities to enhance their experience.Build and maintain strong relationships with residents, staff, suppliers, and trusted service providers.Support the Principal and/or Family Office with day-to-day operational requirements.Be available to respond to urgent situations and operational matters when required.Requirements:Previous experience in luxury hospitality, private residences, hotel management, guest relations, or a similar high-end service environment.Strong leadership and people-management skills.Excellent communication and interpersonal skills.Highly organised, detail-oriented, and proactive.Strong problem-solving and decision-making abilities.Professional, discreet, and trustworthy approach.Excellent customer service and relationship-management skills.Ability to work independently and manage multiple priorities in a fast-paced environment.Strong knowledge of luxury service standards and attention to detail.Fluent English is required; additional languages are highly valued.Flexibility regarding working hours and availability when required.If you are interested, please send your Cv.Thanks!

📌 Hospitality Director (Madrid)
🏢 Anonimo
📍 Madrid