Overview

In this role you drive safe, efficient change across IT services, systems and infrastructure within our Enterprise Service Management team. You will shape and evolve Change Enablement, working at the intersection of IT Operations, Governance and Service Management. You’ll tackle standardisation, automation and data-driven process improvements to strengthen governance and risk management. This role offers the chance to actively develop central ITSM processes in a collaborative, cross-functional environment.

Compensaciones / Incentivos

- mobile working
- mentoring for professional and personal development
- valuable internal networking
- modern workplace and equipment
- corporate workshops participation
- financial independence during studies

Responsabilidades

- Shape and evolve Change Management and Change Enablement capabilities
- Standardise and automate IT services and processes
- Develop and expand reporting and data-driven process management
- Advance CMDB and overall Service Management capabilities
- Improve integration between systems while maintaining governance and risk controls




- Enable change in a safe, pragmatic manner rather than adding bureaucracy
- Facilitate discussions and coordinate stakeholders across groups
- Own and develop a central ITSM process

Requisitos principales

- Experience in IT Service Management, IT Operations, IT Change Management or IT Process Management
- Understanding of Change, Incident, Problem and Configuration Management relationships
- Experience working with technical teams and diverse stakeholder groups
- Structured meeting facilitation and decision preparation
- Strong analytical and independent working style
- Pragmatic approach to processes, governance and standards
- Confident, professional German and English communication

- facilitation and stakeholder coordination
- structured/problem-solving mindset
- effective communication across interests and priorities
- ITSM platforms knowledge (advantage)
- Ivanti Neurons for ITSM / Ivanti Service Manager
- ServiceNow

📌 IT Change Enablement Manager (Málaga)
🏢 Drees & Sommer
📍 Málaga