Experteer Overview In this role you will lead Nexthink’s global End User Experience (EUE) team and reshape internal IT support. You will drive a modern, largely self-service, AI-augmented model centered on Spark and an AI-powered ITSM platform, collaborating closely with Engineering and Product. You own the end-to-end IT Workplace experience and ensure security and compliance within our ISO 27001 and SOC 2 Type II framework. You champion Nexthink’s own DEX platform internally, feeding insights to product and influencing leadership.Compensaciones / Ventajas
- Lead a distributed 9-person EUE team across five countries
- Own end-to-end IT Workplace experience (devices, peripherals, remote office infrastructure, etc.)
- Drive adoption of Spark and AI-powered ITSM platform in collaboration with Engineering/Product
- Ensure security/compliance within ISO 27001 and SOC 2 Type II controls
- Act as internal champion for Nexthink's DEX platform and feed operational insights to product
- Manage budget for tooling, vendor contracts, and team resourcing




- Collaborate with Engineering/Product to influence in-development features
- Provide structured operational feedback to governance and stakeholdersResponsabilidades
- 5+ years of hands-on people management experience, ideally distributed/global
- Experience managing IT end-user support or workplace tech at scale
- Hands-on experience with automation and AI-driven support tooling
- Enthusiasm for Digital Employee Experience (DEX) as a discipline and internal usage advocate
- Comfort working with in-development products and providing structured feedback
- Strong analytical mindset with data, SLAs, and KPIs to drive decisions
- Exposure to ISO 27001 and/or SOC 2 Type II frameworks and end-user computing controls
- ITIL certification
- University degree
- Native Spanish speaker with professional English (written and verbal)
- Strong written and verbal communication and ability to influence stakeholders across levelsRequisitos principales
-

📌 Senior Manager, End User Experience (Madrid)
🏢 Nexthink
📍 Madrid