OverviewCompruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.In this role you enable merchants to integrate payments seamlessly, guiding them from configuration to go-live and post-implementation support. You work closely with cross-functional teams to resolve integration issues, improve merchant satisfaction, and translate product improvements into actionable insights. The position sits at the heart of our merchant experiences, shaping reliable, scalable payments integrations for a global customer base. You’ll be part of a fast-moving fintech environment that values collaboration, curiosity, and impact.Compensaciones / Beneficioshybrid working model with versátil office daysopportunity for growth and impactrecognition for deliverablescollaboration-focused cultureglobal team exposurefast-moving, ambitious environmentResponsabilidadesProvide technical support to merchants during their implementation of payment processing technologyAnswer integration-related questions across configuration, debugging, documentation, testing, go-live, and post-live supportManage incidents related to integrations (investigation, troubleshooting, escalation, resolution,



reporting, time tracking)Collaborate with internal teams (Merchant Configuration, Sales, Account Managers, Merchant Care) to resolve issues during trials, integrations, or post-implementation supportInteract with Product teams to identify improvement ideasAdvise Manager on issues impacting customer satisfaction and recommend actionsMultitask across multiple projects and customer integrationsMaintain/update existing libraries/plugins used in integrationsRequisitos principalesTechnical support experience in a Tech/FinTech companyUnderstanding of API, REST, webhooks and logsStrong coding xhfqzwm skills in at least one language: Java, JavaScript, PHP, Python, Go, C#Experience with Node.Js, React is a plusKnowledge in iOS/Android is a plusExcellent communication skills and relationship-buildingAbility to work in a customer-focused, target-driven environmentFluency in Spanish and English (additional languages a plus)Customer-focused mindsetStrong communication and relationship-buildingCollaborative, cross-functional mindsetAPIs (REST)Webhooks and logsProgramming languages: Java, JavaScript, PHP, Python, Go, C#

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