Senior BA: Customer Service Automation (Banking) (Madrid)

Senior BA: Customer Service Automation (Banking) (Madrid)

19 sep
|
DKB Code Factory
|
Madrid

19 sep

DKB Code Factory

Madrid

DKB Code Factory in Valencia is seeking a Senior Business Analyst to translate Customer Service challenges into actionable requirements and process models for PEGA-based automation. You will collaborate with Product, Engineering, Architects and frontline staff to improve efficiency and reduce ambiguity, delivering reusable analysis artefacts across the product area. You will lead end-to-end analysis, own backlog readiness, and identify automation opportunities while embedding traceability and

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📌 Senior BA: Customer Service Automation (Banking) (Madrid)
🏢 DKB Code Factory
📍 Madrid

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