DKB Code Factory in Valencia is seeking a Senior Business Analyst to translate Customer Service challenges into actionable requirements and process models for PEGA-based automation. You will collaborate with Product, Engineering, Architects and frontline staff to improve efficiency and reduce ambiguity, delivering reusable analysis artefacts across the product area. You will lead end-to-end analysis, own backlog readiness, and identify automation opportunities while embedding traceability and
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📌 Senior BA: Customer Service Automation (Banking) (Madrid)
🏢 DKB Code Factory
📍 Madrid
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