As a D365 Customer Engagement (CE) Developer, you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You’ll solve problems using CRM solutions as you liaise between Avanade clients and project teams made up of Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role provides the opportunity to work for Microsoft’s #1 partner with an unrivalled focus on personal development and training in both technology and softer consulting skills.Key ResponsibilitiesTogether we do what matters.Consult and advise our clients and internal stakeholders on uses of technology to solve business problemsPerform application development, complex code development, application testing, and component designWrite technical specifications and collaborate with the functional team to ensure requirements are understoodPrototype, configure, and test respective business processesEnable the design of conceptual architecture and technical solutionsUse key performance indicators (KPIs)



to measure and test the quality of projectsImprove your clients business by identifying potential challenges and supporting continuous improvement through their CRM systemQualificationsDynamics CRM Customer ServiceUnified Service DeskDesirable:Genesys CTI IntegrationExperience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application codeTypescript/JavascriptPlugins, custom actionsPower Automate/WorkflowsClient management skills and the ability to work with customers to develop and manage an action planCollaborated with general teams on CE technology implementation and maintenance projectsStrong consulting skills and client-facing experience with an implementation partner and/or end userBachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experienceAbout YouAnalytical, curious, agileTeam player and good communicatorProblem-solver, patient, quality-drivenSelf-motivatingInnovative mindset#J-18808-Ljbffr

📌 Crm Consultant_dynamics 365 (Madrid)
🏢 Avanade
📍 Madrid