Dutch Speaking CX SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm and a leader in European talent acquisition and BPO solutions. We pride ourselves on connecting top-tier professionals with world-class opportunities, specializing in high-growth roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking an ambitious professional for a Dutch Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career while experiencing the vibrant culture of one of Europe’s most exciting emerging hubs for Dutch-speaking jobs.

Key Responsibilities

- Deliver exceptional omnichannel support to clients within the fast-paced Customer Support Services sector.

- Resolve complex customer inquiries with professionalism, efficiency, and a high degree of empathy.

- Maintain detailed customer records and provide accurate insights to improve service quality.

- Collaborate with international teams to ensure seamless service delivery and high satisfaction scores.

- Identify trends in customer feedback to provide actionable suggestions to the management team.

- Stay updated on product knowledge and internal processes to ensure consistent, high-quality support.

- Contribute to a positive team environment while meeting individual and collective performance KPIs.

- Native or fluent Dutch (spoken and written) is mandatory for this role.

- Valid EU passport (required for all applicants).

- Prior experience in Customer Support Services or a similar client-facing role is preferred.





- Excellent communication and problem-solving skills with a service-oriented mindset.

- Ability to thrive in an on-site office environment in Sofia, Bulgaria.

- Strong command of English, allowing you to collaborate effectively within our international office culture.

What We Offer

- Competitive Monthly Salary reflecting your talent and expertise.

- Fully Paid Training to ensure you excel in your new career path.

- Comprehensive Health Insurance coverage.

- Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation.

- Generous Monthly Performance Bonus structures for top performers.

- Ongoing professional development and access to exclusive jobs in Bulgaria.

- €1,500 Signing Bonus (one-time) for all successful new hires.

Life in Bulgaria

Sofia is a city of remarkable contrast, blending ancient history with a modern, fast-growing international business atmosphere. Choosing to pursue one of our many Dutch-speaking jobs in Bulgaria means joining a lively community of expatriates who enjoy a Mediterranean-adjacent climate, stunning mountainous landscapes, and a vibrant nightlife. Bulgaria offers an incredibly high quality of life with an affordable cost of living, allowing you to enjoy your career to the fullest.

Relocating to Bulgaria is a life-changing adventure that we support every step of the way. With rich culinary experiences, a welcoming local population, and a thriving digital sector, you will find that living in Bulgaria provides the perfect work-life balance. Discover why so many professionals choose a Dutch Speaking CX Specialist position in Bulgaria for their next career move and immerse yourself in the rich culture of this hidden European gem.

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📌 Dutch speaking cx specialist - work in sofia, bulgaria (España)
🏢 Mercier Consultancy Group
📍 España