Scrum Master

- ?Location: Brussels, Belgium; hybrid work
- ? Contract type: Temporary assignment, 1 year contract + potential extension
- ❤️ USP: Drive predictable CRM delivery across business, operations, IT, and data in a large-scale logistics transformation.

? Your Role

As Scrum Master, you will enable predictable, high-quality delivery for a Customer Care CRM squad. You will establish and maintain a consistent agile operating rhythm, facilitate ceremonies, remove impediments, coordinate cross-team dependencies, and provide transparent delivery and risk updates.

You will work closely with the Product Owner, Tribe governance, CRM squads, shared-platform teams, Release Management, and stakeholders across Business, Operations, IT, and Data. The adecuado profile brings hands-on Scrum experience, takes ownership under delivery pressure, surfaces risks early, and continuously improves team health and ways of working.

Your Responsibilities

- Establish and facilitate sprint planning, daily stand-ups, sprint reviews, and retrospectives on a two-week cadence.
- Define, maintain, and enforce effective team working agreements.
- Identify, track, and remove impediments affecting sprint and PI commitments.
- Maintain the squad’s impediment and risk log, escalating blockers when required.
- Coordinate dependencies across shared platforms, CRM squads, and Release Management.
- Track velocity, burn-down, sprint progress, and PI commitments.




- Prepare delivery status updates for Product Owners and Tribe governance.

What We Offer

- Ownership of agile delivery for a Customer Care CRM squad.
- Exposure to cross-functional collaboration across Business, Operations, IT, and Data.
- A role within a large-scale transformation in the logistics sector.
- A full-time, 40-hour-per-week temporary assignment.
- Hybrid working in Brussels.
- The opportunity to improve delivery predictability and team effectiveness.

Who You Are

Must-haves

- Minimum 5 years of relevant agile delivery experience, including dedicated Scrum Master experience.
- Strong knowledge of Scrum and scaled agile practices, including SAFe and PI planning.
- Proven experience facilitating ceremonies and establishing working agreements.
- Experience managing impediments, risks, and cross-team dependencies.
- Business-level speaking and writing proficiency in both national languages.

Nice-to-haves

- Experience with enterprise CRM or case-management platforms, such as Microsoft Dynamics 365.
- Familiarity with Jira and Confluence.
- Experience in customer care, contact-center, logistics, parcel, or public-sector environments.
- Relevant Scrum or SAFe certification.

Apply to take ownership of delivery cadence, dependencies, and transparency for a critical CRM squad. This role offers the scope to make measurable improvements within a complex, cross-functional transformation.

Questions or interested?

? [email protected] or send me a message!

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