Our client is looking for a Service Desk Engineer/Operational Support to work on a long term B2B contract. The role would be onsite in Tubize 4 days per week with 1 day per week in Brussels and candidates would need to be trilingual in French, Dutch and English to communicate effectively.

Role Overview:

• You provide first-line service desk support to internal customers, assisting them with hardware and software problems face-to-face, or our online ticketing system.

• You provide first-line technical support, answering support queries face-to-face or our online ticketing software;

• You manage first-line hardware repairs.

• You maintain a high degree of customer service for all support queries and adhere to all service management principles.

• You take ownership of user problems and are proactive when dealing with user issues.

• You log and maintain all Tickets on the ticketing logging system.

• You respond to inquiries from clients and help them resolve hardware and/or software problems.

• You support users in the use of IT equipment by providing necessary training and advice.





• You allocate more complex calls to the relevant IT Support member or group.

Requirements:

• Relevant/previous Service Desk experience is an asset.

• You have an interest in ITIL processes.

• You are committed to quality, you have excellent communication skills and have mastered the skill to remain professional and calm at all times.

• You have experience in using Service Management tooling, knowledge of ServiceNow is a plus.

• You have a strong knowledge of the latest Microsoft-based operating systems (Admin center, Endpoint, Exchange, ...), and you are familiar with Azure.

• You have good knowledge of Windows OS in Intune managed & autopilot mode.

• You have experience in configuring / troubleshooting mobile devices.

• You have a versátil attitude and the ability to perform under pressure.

• You have the ability to work well within a team.

• You are able to easily express yourself in English and Dutch/French.

📌 Service desk engineer (España)
🏢 LA International
📍 España