Overview As Technology Support Analyst, you will maintain and improve regional digital platforms to ensure accurate, compliant service delivery across AMR and LAR. You act as the go-to expert for platform issues, uphold data quality and secure access, and partner with cross-functional teams to keep Smartsheet and SharePoint reliable. You will diagnose problems, govern workflows, and support regional teams in data operations and governance. This role offers a meaningful chance to optimize regional platforms and drive trustworthy service delivery. Responsabilidades * Perform daily maintenance and monitoring of Smartsheet workspaces and SharePoint platforms * Triage and resolve user-reported tickets across supported processes * Serve as regional subject matter expert to assist non-technical users * Identify and escalate system bugs to senior engineering/product teams * Manage data corrections, reference data, metadata, and data audits for governance * Assist with bulk data uploads, formatting,



and initial data verification * Process user access and license requests with proper governance and security * Maintain records of access, permissions, and licenses; conduct regular access reviews * Support regional teams in ensuring platform compliance and fit-for-purpose use Requisitos principales * 1–3 years in technical support, system administration, data analysis, or IT-adjacent operational support * Experience working with general or cross-regional teams * Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus * Bachelor’s degree in any discipline (Information Systems/CS/Business Analytics a strong advantage) * Bilingual proficiency in English and Spanish is highly preferred; Portuguese is a strong asset * Analytical problem-solving * Organizational skills * Attention to detail * Microsoft 365 tools (Excel advanced, Teams, Outlook, SharePoint, MS Lists) * Smartsheet (sheets, forms, reports, dashboards) * Experience with ticketing systems (ServiceNow, Jira)

📌 Technology Support Analyst (Castilla-La Mancha)
🏢 Jones Lang Lasalle
📍 Castilla-La Mancha