FundRock is a Pan-European leading independent UCITS management company and AIFM (Alternative Investment Fund Manager). Our clients are established blue-chip companies and leaders in their domestic market.
Client Service Manager
Full time permanent
As a Client Service Manager, you will act as the primary relationship manager for a portfolio of alternative investment funds and their stakeholders, ensuring the highest standards of client service, governance, and regulatory compliance. You will work closely with clients, fund delegates, internal teams, and boards to oversee day-to-day fund operations, coordinate key governance activities, and support the delivery of AIFM services. This is a highly visible role that combines client relationship management, operational oversight, and regulatory coordination to ensure funds are managed efficiently and in line with applicable requirements.
Work proactively on a portfolio of clients to support the daily activities of the funds under management.
Set-up and lead AIFM service review calls with clients to maintain a strong relationship.
Establish and maintain excellent relationships with each of the fund delegates including portfolio managers, investment advisors, administrators and depositaries, including participation of service provider quality calls.
Update internal database on clients (static as well as dynamic) data by liaising internally with counterparties to verify and/or collect the required information.
Liaise with internal teams to ensure compliance with internal procedures and their proper documentation, i.e. populate checklists, AML forms, UBO forms and other fund related reports with the support.




Preparation of reports for Senior Management Committee (Conducting Officers), Board of Directors of the Fund/Management Company.
Prepare cash payment instructions for review and signature by the Client Service Manager.
Support with ad hoc projects.
Keen to further develop your practical knowledge of laws and regulations applicable to financial services, both within Luxembourg and other jurisdictions.
Strong commercial awareness, analytical and communications skills.
Good working knowledge in MS Office suite.
Fluent in English with excellent written and oral communication skills.
Hybrid Working Model
~ Private health insurance.
~27 working days holiday + Public holidays
~ Opportunities for professional development.
~ Professional Development (CPD) and Study Guidance programs
~ Opportunity to work with a diverse, agile and global team.
~ A genuinely unique opportunity to be part of an expanding large global business + more

If you have a recognised disability (≥33%), we welcome your application and will provide reasonable adjustments throughout the recruitment process.
Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Join our integral network, and you will benefit from education support, sponsorship and in-house training programs.
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
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