We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one general team, guided by respect, integrity, and a passion for doing better every day.
As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. Strategic influence and development of the existing business of the assigned T Cloud Public customersin order toincrease the value added for the customer and the sales for the T Cloud Public.
Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.




Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Publicimpedimentand demand process.
Supporting the further development of cloud handling support.
Completed degree in computer science, engineering or comparable training or further education.
Good knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development
Good communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
Good knowledge of market-relevant cloud ecosystems and experience with partners
Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
Goodtechnical understanding of standardized service provision through platforms.
Experience in international cooperation with Local Business Units andNatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Fluent written and spoken English.
T-Social: socialinitiatives(sports,community,health, ...).
Hybridworkmodel(remote/on-site).
Weeklylanguageclasses(English & German).

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