Job Requisition ID #26WD101127Role OverviewThe Renewal Representative, Account Based is a skilled level contributor who independently manages high volume renewal cycles across assigned accounts. The role focuses on executing advanced communication and negotiation activities, optimizing renewal workflows, and supporting customer retention with minimal guidance. The Renewal Representative proactively addresses customer needs, identifies churn risks and renewal blockers, and ensures strong customer satisfaction outcomes. They leverage CRM systems, data analysis, and workflow automation to drive efficiency and predictable renewal execution.Key ResponsibilitiesExecute End to End Renewal MotionsIndependently own and execute full renewal workflows across assigned Regional AccountsClose RenewalsDefend the existing customer base by driving timely, accurate renewal execution with minimal guidanceDrive and Close Seat ExpansionsIdentify and close seat expansion opportunities (additional users across buyers, business units, divisions, or personas) at time of renewal using standard playbooks and creative approachesMonitor Auto Renewal StatusMonitor account auto renewal settings and intervene when auto renewals are disabled to prevent churn, applying data analysis and judgmentCustomer Procurement InteractionWork directly with customer procurement teams to ensure renewal execution and accuracyProvide mentorship to less experienced colleagues as appropriateSkills & CompetenciesOrganizational & Time Management: Optimizes workflows to manage high volume renewals efficiently with minimal oversightCustomer First Mindset: Proactively identifies customer needs and drives retention outcomesAdvanced Communication: Applies creative communication techniques to influence renewal decisionsAdvanced Negotiation: Uses creative and structured approaches to secure renewalsCRM & Data Proficiency: Optimizes CRM usage, analyzes renewal data,



and automates workflows to improve efficiencyATU (Account Team Unit) CollaborationExpansion Qualification: Engage Account Executives (AEs) on larger cross sell or expansion opportunities using creative approachesCustomer Success Alignment: Support collaboration with Customer Success Managers (CSMs) to identify retention and adoption strategiesPartner Engagement: Provide light touch support to partners for partner owned accountsInsights Sharing: Share churn risks, renewal blockers, and missed upsell signals across teams and regionsFeedback Loop: Provide structured feedback on product experience and packaging based on customer interactionsRequired Qualifications2–4 years of experience in renewals, inside sales, account management, or customer success, preferably in a software or SaaS environmentFluency in English + FrenchDemonstrated ability to independently manage high volume renewal cyclesStrong communication and negotiation skills with the ability to influence customer outcomesExperience using CRM systems to manage pipelines, forecasts, and renewal workflowsStrong organizational skills and ability to prioritize across multiple renewal motionsExperience engaging customer procurement or commercial teamsPreferred QualificationsExperience working in subscription or recurring revenue business modelsProven experience identifying churn risks and upsell signals using data or customer insightsFamiliarity with partner assisted or partner led renewal motions,



in the public sector preferablyExperience mentoring or supporting more junior sales or renewal representativesExperience providing product or packaging feedback to internal stakeholdersComfort working across cross regional or matrixed sales organizations#LI-AS1RS27Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales CareersWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: In-Person Onboarding and Identity VerificationThis role may require in-person onboarding and/or in-person ID verification.Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).SummaryLocation: Barcelona, ESPType: Full time

📌 Account Based Renewals Representative, France - Public sector (Barcelona)
🏢 Autodesk
📍 Barcelona