Experteer Overview

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In this role you will optimize cloud marketplace operations across 21+ European countries, driving process improvements, and enabling country teams and partners. You will partner with sales, IT, vendors, and stakeholders to deliver scalable, high-quality cloud solutions and improve platform adoption. You’ll work on optimizing workflows, managing support channels, and providing data-driven insights to elevate service quality.

This is a hands-on, cross-functional role that supports TD SYNNEX’s cloud marketplace mission across Europe.

Compensaciones / Beneficios

- Manage support queues and ensure timely ticket resolution via Freshdesk
- Serve as primary contact for country teams, partners, and stakeholders
- Analyze and improve operational processes to boost efficiency and service quality
- Identify process gaps and implement continuous improvement initiatives
- Support vendor-related operational activities and platform management
- Provide operational insights and recommendations based on data analysis
- Collaborate with IT and platform teams to optimize business operations




- Drive user adoption and share best practices across cloud and digital platforms

Responsabilidades

- Strong analytical, problem-solving, and organizational skills
- Experience in process improvement, operations, or business analysis
- Excellent stakeholder management and communication skills
- Knowledge of Cloud, SaaS, eCommerce, or IT services environments
- Familiarity with ticketing systems (Freshdesk or similar), Excel, reporting tools, and process documentation
- Experience with SAP and Microsoft Office is a plus
- Understanding of IT distribution, vendor ecosystems, or channel xugodme business is an advantage
- Interest in Cybersecurity technologies and cloud security concepts
- Relevant certifications such as Microsoft Azure Fundamentals (AZ-900), Security Fundamentals (SC-900), AWS Cloud Practitioner, ITIL, Lean Six Sigma, or vendor cybersecurity certifications are highly valued
- Fluent English; additional European languages are a plus

Requisitos principales

- Hybrid Work Model
- Life Insurance
- Private Health Insurance
- Adaptable Benefits Program
- Continuous Learning (LinkedIn Learning)
- Career Development Opportunities

📌 Cloud Marketplace and Process Analyst (Barcelona)
🏢 TD Synnex
📍 Barcelona