Lead UX implementation, content publishing, and project execution for customer-facing platforms, especially the Support portal and Identity University

Manage content publishing and UX projects across the customer ecosystem

Participate in and influence front-end experience design decisions with a customer-first approach

Understand and optimize digital customer journeys by identifying friction points and driving solutions

Collaborate with internal developers and external digital agencies to create, refine, and deploy web assets aligned with brand standards

Plan, test, and execute digital content and design updates for customer enablement and support platforms

Ensure consistency in brand voice, visual standards, and information architecture across managed digital properties

Establish scalable, agile processes for digital project planning from wireframes and stakeholder alignment through final builds and QA

Coordinate digital initiatives across Customer Experience, Support, Customer Success, and technical teams

Manage timelines, vendor relationships, and update-request triage

Use web analytics, UX research, and user data to assess platform performance and drive improvements

Drive experimentation and A/B testing to improve page structures, digital flows, and UI elements

Establish project intake processes, define metrics, prioritize backlogs, build roadmaps, and launch projects

Requirements

3+ years of experience in UX production, content publishing, digital experience management, website management, or digital project management, ideally within a B2B, SaaS, or enterprise environment

Proven ability to manage complex UX projects and lead cross-functional projects involving design, technical, and business perspectives

Solid understanding of UX/UI design principles,



wireframing, and human-centered digital planning

Experience managing and collaborating with external vendors, digital agencies, and front-end developers

Ability to leverage web analytics, such as Google Analytics, to drive decisions and present insights to stakeholders

Strong grasp of modern web technologies and digital platforms, including enterprise Content Management Systems (CMS)

Excellent written and verbal communication skills and confident presentation ability

Familiarity with basic HTML/CSS and JavaScript

Experience with technical training platforms, Learning Management Systems (LMS), and customer support portals

Knowledge of SEO best practices, accessibility standards (WCAG), and AI-enabled digital journey optimization

Core Competencies

Demonstrates expertise in UX production, content publishing, and digital project management, with a strong focus on optimizing customer journeys and enhancing digital experiences. Proficient in leveraging web analytics and collaborating with cross-functional teams to drive improvements and ensure brand consistency across digital platforms.

Highest-signal resume keywords

UX Production

Digital Project Management

Web Analytics

Content Management Systems (CMS)

HTML/CSS

Hard Skills

UX/UI Design Principles

Wireframing

Digital Experience Management

A/B Testing

SEO Best Practices

Accessibility Standards (WCAG)

JavaScript

Customer Support Portals

Learning Management Systems (LMS)

Digital Journey Optimization

Soft Skills

Excellent Written Communication

Verbal Communication

Presentation Skills

Industry Keywords

B2B

SaaS

Enterprise Environment

Customer Experience

Support

Tools & Technologies

Google Analytics

Agile Processes

Digital Platforms

Vendor Management

📌 Digital Experience Specialist (Madrid)
🏢 Jobtailor
📍 Madrid