rindus, a People company, seeks an experienced IT Support Lead to own and optimize daily support processes (Incidents, Requests, Knowledge) and drive faster resolutions across a distributed team.
You will coach dispatchers and process specialists, promote self-service, and collaborate with IT Platform to improve Jira Service Management metrics, CSAT and SLAs while maintaining a customer-first culture.
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📌 Team Lead IT Service Desk (German & English) - Remote (Lugo)
🏢 Rindus
📍 Lugo