Overview

As Team Leader - Field Service Engineers, you will oversee Field Service operations across Spain, combining people leadership with operational excellence to boost customer satisfaction and service growth. You will mentor a team responsible for installation, maintenance, troubleshooting, and repair of TOMRA’s food sorting solutions, while also driving service performance and commercial opportunities. The role blends team development with hands-on service leadership to ensure high-quality customer outcomes. You will work closely with cross-functional teams to scale services and uphold TOMRA’s safety and customer-first values.

Compensaciones / Incentivos

- Premium Equipment – latest laptop, mobile phone, PPE & workwear
- Up to 10% Annual Bonus
- Company Car + Fuel/Charging Card
- Extended Life Insurance (company-paid)
- Private health insurance at discounted rate
- Fully Flexible Hybrid Work – home-based contract with balance of life and work

Responsabilidades

- Lead and develop a team of Field Service Engineers across Spain
- Oversee onboarding, performance management, and development plans
- Manage workloads, schedules, and field coverage for efficiency and wellbeing
- Build strong customer relationships and drive satisfaction and loyalty
- Identify service sales opportunities, upgrades, and spare parts
- Coordinate with Sales,



Customer Success, and Service teams to maximize value
- Support complex technical issues and escalate where needed
- Contribute to process improvement and operational excellence
- Lead cross-functional projects and change initiatives
- Monitor KPIs and implement corrective actions

Requisitos principales

- Experience as a Field Service Engineer or in a similar Service function
- Previous leadership experience preferred
- Bachelor’s degree in relevant engineering field or equivalent experience
- Strong understanding of field service operations and service delivery
- Ability to motivate, coach, and develop technical teams
- Strong commercial awareness and ability to identify growth opportunities
- Customer-focused mindset with proven service delivery
- Analytical and problem-solving skills in technical and people environments
- Excellent communication and interpersonal skills
- Fluent in Spanish and English
- Experience with CRM, ERP, or Field Service Management systems
- Willingness to travel within Spain and occasionally across Europe (up to 30–50%)
- Valid driving license and passport

- leadership
- communication
- customer focus
- Field Service Operations
- CRM/ERP systems
- Field Service Management systems

📌 Team Leader Field Service Engineers (Masanasa)
🏢 Tomra
📍 Masanasa