Want to be part of an innovative and growing team? We’re a integral technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (Remote), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
Career growth and personal development
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
At Mahle SBS as a Technical Support Advisor on our team, you will:
-Provide technical support and assistance to customers via e-mail and phone. -Addresses,
responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. -Provide response in a timely manner to customers queries and focuses on building close long-term client relationships.
We are looking for a passionate candidate with a high sense of Teamwork.
Key Responsibilities & Tasks:
- Delivers training to OEM´s and assemblers as per request and business needs. - Deploys high level knowledge in the market and collect information for corrective action & improvement. - Takes control of OEM´s claim by escalating to key company areas if necessary. - Coordinates with Supply Chain department for parts pick-ups and replacement shipments. - Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions. - Consults with users to determine steps and procedures taken to identify and resolve the problem. - Prepares customer reports to track progress on improvement actions - Performs other related duties as assigned.