We’re Hiring: Retention Manager | iGaming / Fintech

We’re looking for a

Retention Manager

to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships. If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.

What you’ll do:

• Manage and develop relationships with existing merchants • Monitor merchant activity, transaction volumes, revenue, and payment performance • Identify churn risks and build retention plans for at-risk accounts • Reactivate inactive or declining merchants • Identify upsell and cross-sell opportunities • Help merchants increase volumes and expand their use of our payment solutions • Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations • Handle merchant escalations and drive issues through to resolution • Track portfolio performance and report on retention, churn, reactivation, and growth

What we’re looking for: • 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development • Experience in

iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries • Strong commercial mindset and confidence working with numbers • Good understanding of transaction volumes,



conversion/approval rates, and payment performance • Strong negotiation and relationship management skills • Proactive approach: you don’t wait for a merchant to tell you they’re leaving • Professional English • Strong Excel / Google Sheets and CRM skills

Your key KPIs will include: Merchant retention • Revenue retention • Churn reduction • TPV/turnover growth • Reactivation • Upsell & cross-sell • Portfolio revenue growth We’re looking for someone who can combine

strong merchant relationships with data and commercial thinking . You’ll have real ownership of your portfolio and a clear goal:

keep valuable merchants active, growing, and engaged with us.

What we offer:

•

100% remote work •

Competitive salary + performance-based bonuses

tied to clear and measurable results • A

strong international team

with solid expertise in fintech, payments, and iGaming • Direct communication and quick decision-making without unnecessary bureaucracy • Real ownership of your merchant portfolio and the freedom to influence results • Opportunity to work with international merchants, markets, and payment solutions • Professional growth in a fast-moving fintech environment • A role where your impact on retention, revenue, and portfolio growth is visible and recognized

📌 Retention Manager (iGaming) (Valencia)
🏢 BigIdea FinTech Group
📍 Valencia